If you have a complaint about a nursing home or assisted living facility, we recommend that you call the appropriate agency listed below before you call us. You should give them an opportunity to address your complaint. 

After contacting the appropriate agency, you may strengthen your complaint by also reporting it to the Citizens' Committee. If you wish, you have the opportunity to report to us your experiences with the specific oversight agency you have contacted. 

If you need clarification to determine which agency to call, we will be happy to provide that assistance. The Citizens' Committee records complaints for all categories listed below. We offer assistance when and where we can. 
 

To report complaints about:		Call:
Nursing Homes:   Center for Quality Health Care Services & Consumer Protection Long-Term Care Ombudsman   Adult Protective Services	(Richmond)  (Hampton Roads)  (Hampton Roads)  (Richmond)  *See listing below	1-800-955-1819  1-800-766-8059  1-757-461-9481  1-800-552-3402
Assisted Living Facilities:   Department of Adult Home Licensure Adult Protective Services	(Hampton Roads)  *See listing below	1-757-491-3990
Group Homes:   Department of Rights for Virginians with Disabilities		1-800-552-3962
Professional Conduct & Competence:   Department of Health Professions  (Doctors, nurses, etc.)	(Richmond)	1-800-533-1560
*Adult Protective Services (Serves both people in their own homes and local facilities)	(Chesapeake)  (Hampton)  (Newport News)  (Norfolk)  (Portsmouth)  (Suffolk)  (Virginia Beach)  (State Hotline)	1-757-382-2000  1-757-727-1996  1-757-926-6329  1-757-664-6123  1-757-405-1800  1-757-923-3000  1-757-437-3200  1-888-832-3858
Citizens' Committee to Protect the Elderly		1-757-518-8500
For further clarification, please call the Citizens' Committee.

 

By Email:
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By Phone:
(757) 518-8500

By Mail:
P.O. Box 3
Va Beach, VA 23458